The Custom Jeweler Process

1. Initial Inquiry
Start your journey by providing basic details via our easy-to-use web form or phone inquiry.

2. Initial Consultation
Our dedicated sales team will promptly contact you to discuss your project details, confirm specifications, and outline the process.

3. Quoting & Deposit Collection
Once design feasibility is confirmed, we provide a formal quote. To secure the project, a $250 design deposit is required.

4. Design Phase
We create precise CAD renderings based on your feedback. Once approved, 75% of the remaining balance is required to begin production.

5. Production & Final Payment
Upon completion, you’ll receive visual previews of your finished jewelry. The remaining 25% balance is due prior to final delivery.

6. Shipping & Post-Sale Follow-Up
Upon receipt of final payment, your piece will ship FREE via FedEx for two day delivery. We follow up post-delivery to ensure your complete satisfaction.
From Simple Elegance to Bold Statements, We Create Custom Pendants For All
Whether you’re dreaming of a delicate pendant with timeless elegance or a bold design that makes a statement, our team brings your vision to life with expert care. Every custom pendant is proudly created in the USA, blending skilled craftsmanship with quality materials to ensure lasting beauty. With outstanding value at the heart of what we do, you’ll receive a piece that not only reflects your style but also delivers exceptional quality without compromise.

See The Craftmanship, Find Your Inspiration
Not sure where to start? Explore the exquisite pieces we've created to spark ideas and see the quality of our work. When you're ready, we'll craft one-of-a-kind jewelry, just for you.
Custom Pendants FAQs
Are custom pendants more expensive than buying one from a store?
Not at all. Custom doesn’t have to mean costly. By working directly with us, you receive luxury craftsmanship, American-made quality, and a pendant designed just for you—often at a price comparable to or better than traditional retail.
How long will it take to receive my custom pendant?
Most pendants are completed within two to three weeks, depending on the complexity of the design and materials chosen. We’ll give you a timeline upfront and keep you updated throughout the process.
What types of pendants can you create?
We craft everything from simple diamond or gemstone solitaires to detailed, symbolic designs. Whether you want something timeless, modern, or completely one-of-a-kind, we’ll help you bring it to life.
Can I design a pendant even if I don’t have a finished idea?
Yes! Many customers come to us with just a theme, a gemstone, or even a special occasion in mind. Our team will work with you to refine your vision and create a design that feels truly personal.
Feedback From Our Clients

Pedro B
September 03, 2025
Matt and The Custom Jeweler team were amazing! They answered all questions along the way and helped us craft the perfect ring. Truly would recommend them to anyone looking for a seamless and informative experience. The ring turned out to be even better than expected. It is stunning and was set perfectly.

David S
July 23, 2025
Working with The Custom Jeweler to source an engagement ring was an incredibly easy and insightful process from start to finish. Matt was great to work with and was able to quickly secure several great options to look at together. Highly recommend The Custom Jeweler and I look forward to working with them for any future jewelry purchases!

Kim L
July 22, 2025
I highly recommend the custom jeweler. I wanted to replace my engagement ring and told them exactly what I wanted. They gave me options of sizes of stones and what stones to put around my band . They also gave me options of what I could do with my old engagement ring. They turned it into a classic pendant necklace that is timeless. What I liked the most was their patience when I was deciding which options were best for me. I never felt pressured

Joe N
July 22, 2025
Matt made the entire custom jewelry process seamless and enjoyable from start to finish. He designed a stunning engagement ring and a diamond tennis bracelet that perfectly matched my vision and my wife’s style. His attention to detail, communication, and ability to bring custom ideas to life made the experience effortless and unforgettable.

Ryan L
July 22, 2025
They were very professional and made it very easy to get a full understanding of the process. They were able to figure out what I was looking for and gave good recommendations, as well. Timing of everything was perfect and I’d highly recommend working with them!

Faith L
July 22, 2025
They were FANTASTIC- they made the process very easy and smooth. The recommendations they offered made it so much easier to ensure I was able to get the custom piece I wanted. I would recommend working with them for all my custom jewelry
Materials Selection
Every detail matters when creating your perfect pendant. From ethically sourced diamonds and vibrant gemstones to premium metals like platinum and gold, we help you select the best materials to match your style, values, and budget. With expert guidance, you’ll create a pendant that’s as stunning as it is meaningful.

Metal Selection

Diamond Selection

Gemstone Selection
Diamond Cut Grades: How Sparkle + Cut Shape Your Custom Design
The way a diamond is cut has the biggest impact on how it looks in real life—its sparkle, brightness, and overall personality. Here’s how each cut grade plays into your custom ring, pendant, or earring design.

Exceptional brilliance and fire with even, bright light return from every angle.
Clean, crisp sparkle that looks lively in all lighting—perfect for center stones.
Clients who want the most radiant look and prioritize cut quality.

Strong brilliance and fire with only minor differences from Excellent to the naked eye.
Beautiful, lively sparkle that performs very well in everyday lighting.
Custom pieces where you want a balance of high performance and budget flexibility.

Noticeable sparkle with some areas of darkness or reduced light return.
Still attractive, especially in smaller stones or designs with multiple diamonds.
Accent stones, pavé, or clients who prefer to prioritize size over top-tier cut.

Limited brilliance; the diamond can appear slightly dull or flat.
Less “wow” factor, especially in larger sizes or center stones.
Only specific design situations where cut is less visible and budget is primary.

Dull appearance with obvious dark areas and minimal fire.
Often looks smaller and less lively than its carat weight suggests.
Generally not recommended for custom fine jewelry at The Custom Jeweler.






















