From Vision to Reality
See how we bring your ideas to life—from selecting the perfect stone to crafting a custom piece that’s uniquely yours.
Overview Of The Process
Welcome to The Custom Jeweler, where creating your unique, personalized jewelry is a seamless experience. Here's how our streamlined process works:
1. Initial Inquiry
Start your journey by providing basic details via our easy-to-use web form or phone inquiry.
You will receive an automated email confirming your inquiry, outlining the next steps, and explaining our overall process.
1. Initial Inquiry
Start your journey by providing basic details via our easy-to-use web form or phone inquiry.
You will receive an automated email confirming your inquiry, outlining the next steps, and explaining our overall process.
2. Qualification & Initial Consultation
Our dedicated sales team will promptly contact you to discuss your project in more detail, confirm specifications such as materials and stones, and outline the design and production process.
A personalized follow-up email summarizing the conversation and clarifying the next steps. If your request is outside our capabilities, we will courteously suggest alternative solutions.
2. Qualification & Initial Consultation
Our dedicated sales team will promptly contact you to discuss your project in more detail, confirm specifications such as materials and stones, and outline the design and production process.
A personalized follow-up email summarizing the conversation and clarifying the next steps. If your request is outside our capabilities, we will courteously suggest alternative solutions.
3. Quoting & Deposit Collection
Once your design feasibility and gemstone selections are confirmed, we send you a formal quotation. Upon accepting, you’ll secure the process by making a 50% deposit.
You'll receive a detailed quote email, including a breakdown of costs and clear payment instructions.
3. Quoting & Deposit Collection
Once your design feasibility and gemstone selections are confirmed, we send you a formal quotation. Upon accepting, you’ll secure the process by making a 50% deposit.
You'll receive a detailed quote email, including a breakdown of costs and clear payment instructions.
4. Design Phase (CAD & Renderings)
Our experienced designers collaborate directly with you to create precise CAD renderings. Your feedback shapes the final design.
CAD renderings are delivered via email for your review and approval.
4. Design Phase (CAD & Renderings)
Our experienced designers collaborate directly with you to create precise CAD renderings. Your feedback shapes the final design.
CAD renderings are delivered via email for your review and approval.
5. Production & Final Payment
After your approval, production begins. Upon completion, you’ll receive high-quality photos and videos of your finished jewelry. You will then make the final payment of 50%.
You'll receive a completion notification email, including visual previews and the final invoice for the remaining balance.
5. Production & Final Payment
After your approval, production begins. Upon completion, you’ll receive high-quality photos and videos of your finished jewelry. You will then make the final payment of 50%.
You'll receive a completion notification email, including visual previews and the final invoice for the remaining balance.
6. Shipping & Post-Sale Follow-Up
Upon receipt of final payment, your piece will ship via FedEx for 2 day delivery. We follow up post-delivery to ensure your complete satisfaction.
Expect a shipping confirmation email with tracking information and a follow-up communication after delivery.
6. Shipping & Post-Sale Follow-Up
Upon receipt of final payment, your piece will ship via FedEx for 2 day delivery. We follow up post-delivery to ensure your complete satisfaction.
Expect a shipping confirmation email with tracking information and a follow-up communication after delivery.
Enhanced Customer Support
Live chat support with automated phone call triggers after 30 seconds.
Real-time production and shipping updates accessible through your 'My Account'.
SMS and FedEx live tracking updates.
Secure access to your final CAD renderings in 'My Account'.
Guaranteed security with SSL Certification.
Our Custom Creations
Feedback From Our Clients
David S
July 23, 2025
Working with The Custom Jeweler to source an engagement ring was an incredibly easy and insightful process from start to finish. Matt was great to work with and was able to quickly secure several great options to look at together. Highly recommend The Custom Jeweler and I look forward to working with them for any future jewelry purchases!
Kim L
July 22, 2025
I highly recommend the custom jeweler. I wanted to replace my engagement ring and told them exactly what I wanted. They gave me options of sizes of stones and what stones to put around my band . They also gave me options of what I could do with my old engagement ring. They turned it into a classic pendant necklace that is timeless. What I liked the most was their patience when I was deciding which options were best for me. I never felt pressured
Joe N
July 22, 2025
Matt made the entire custom jewelry process seamless and enjoyable from start to finish. He designed a stunning engagement ring and a diamond tennis bracelet that perfectly matched my vision and my wife’s style. His attention to detail, communication, and ability to bring custom ideas to life made the experience effortless and unforgettable.
Ryan L
July 22, 2025
They were very professional and made it very easy to get a full understanding of the process. They were able to figure out what I was looking for and gave good recommendations, as well. Timing of everything was perfect and I’d highly recommend working with them!
Faith L
July 22, 2025
They were FANTASTIC- they made the process very easy and smooth. The recommendations they offered made it so much easier to ensure I was able to get the custom piece I wanted. I would recommend working with them for all my custom jewelry
General FAQs
Is custom jewelry more expensive?
While our jewelry is all custom designed and crafted to exceptionally high standards, we are able to keep our costs much lower than traditional jewelers who do custom work – not by cutting corners or settling for lower quality, but by finding better ways to do things and also through our extensive list of suppliers.
Do you offer a warranty?
We stand behind our jewelry 100% and we offer a comprehensive set of warranties so that you can purchase with confidence. See the Warranties and Guarantees page under the How It Works Section.
When will I see a design?
Our jewelry designers will also create artistic sketches of our design concepts for your piece. We request a deposit prior to producing 3D models and renderings of your design and that deposit goes toward the final cost of producing your piece.
How long does a custom jewelry take to make?
Typically, your custom piece will be in your hands 2–4 weeks after we\'ve finalized your design. However, because each project is different, the time it takes to complete your project may vary.